Author personally flies to Canada to replace a defective book for customer....on Christmas day.

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Comment by Dana King on February 10, 2009 at 12:54am
That's a disturbing story. The book will read the same in three days as on Christmas; it's not a kidney.
Comment by I. J. Parker on February 10, 2009 at 12:27am
Nope, that man is mad.

Strangely I had a somewhat similar experience. A fan e-mailed and mentioned in passing that one of the books was flawed. I e-mailed my editor, who wanted the fan's address so Penguin could replace the book. When I got back to the fan, he declined the offer. He had found the book in a used book store and it was an ARC (advance -- not for sale -- copy). An honest man.

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