"Hi! This is Mari. Are my glasses in yet?" Hopefully, I queried Kaiser a third day in a row. When I ordered my glasses I was told "Seven to ten working days." I made my first call at working day six, hoping, against hope, that they might have come in early. On day eight I was told that it would probably be Friday...the tenth day, and THEY would call me. On day nine the receptionist told me "Calli…