How do you communicate with Amazon?

[I. J. Parker]

I have two problems:

 

A.  I'd like to work a Kindle deal, but don't want to go through their automated system where you never touch base with a human being.  At that point Smashwords is better: clear instructions and an e-mail address. Can they be serious about converting a ms. to single space???

 

B. Amazon has seriously screwed up the reviews section for my last Penguin book.  Have contacted the publisher twice to no avail.  I'd like to get on to Amazon myself now.

 

Any insight from more experienced authors would be much appreciated.

[I. J. Parker]

Well, now. That's not so good. I need them to change Daily Beat to Daily Beast, remove a duplicate review of PW, and add a Booklist review. If they put "changed by author" for all of those, it will look a) as if I messed with the Daily Beast review, b) took out a review I didn't like, and c) made up a Booklist review favorable to my novel. It would look better coming from the publisher, but they have done nothing.