Authoritarian Google Algorithm

[Noir Nation]

Anyone had this rather kafkaesque experience with Google's authoritarian algorithms? We had a Google ad, then took it down to update it, then got a reply that contained this: 

"It has come to our attention that your Google AdWords account does not comply with our Terms of Service and Advertising Policies. As a result, your account and any related accounts have been suspended, and your ads will no longer run on Google.Please be aware that you are prohibited from possessing or creating any other AdWords accounts, both now and in the future. . . . If you believe your account was suspended in error, please contact us through the AdWords Help Center." 

And getting a human on the other end to answer why, when the first ad was approved, has been impossible. Ever see the movie "Brazil"?