Okay, so I was really disgusted yesterday with the type of person who makes life harder. Then, in bookstore visits, I met the opposite type...twice!
Two bookstores, two lovely people. One has been in the business for 22 years and loves putting people together with books they love (and the authors who write them--YAY!) The other is much younger, so she hasn't put in the time, but she went out of her way to make me feel that I was not a hat-in-hand requester of their patronage but a partner in the business who is valuable to them, both financially and esthetically.
Two people who love their job pretty much counter the functionary, irritating though he/she may be.